Política de Privacidad
How Terraza del Sol collects, uses and protects your personal data.
Last updated: [DATE]
1. Who is responsible
[LEGAL ENTITY NAME], operator of Terraza del Sol, with address at [ADDRESS], Puerto Escondido, Oaxaca, Mexico, is responsible for the processing of your personal data.
2. Data we collect
Identification and contact: full name, email address, phone or WhatsApp number, country of residence.
Booking data: arrival and departure dates, apartment selected, number of guests, special requests, official ID when required at check-in.
Payment data: billing details and payment confirmation. Card data is processed directly by our payment provider; we do not store complete card numbers.
Website data: IP address, device and browser type, pages visited and interactions, as described in section 5.
Communications: messages you send us by form, email, WhatsApp or social media.
3. Why we use your data
Primary purposes, necessary to provide the service:
- managing your booking, confirmation, check-in and check-out;
- processing payments, deposits, refunds and invoicing;
- contacting you before, during and after your stay;
- complying with legal, tax and lodging registry obligations;
- attending to questions, incidents and claims.
Secondary purposes, which you may refuse without affecting your booking:
- sending offers, availability updates and news about Terraza del Sol;
- inviting you to leave a review;
- statistical analysis to improve our website and service.
To refuse secondary purposes, write to [EMAIL] with the subject “Secondary purposes”.
4. Sensitive data
We do not request sensitive personal data. If you voluntarily share health or accessibility information to help us prepare your stay, we use it only for that purpose and delete it after your stay.
5. Cookies and analytics
Our website uses its own and third-party cookies for functionality, to remember your language and booking preferences, and to measure traffic through [ANALYTICS TOOL TO CONFIRM]. You can disable cookies in your browser settings; some site features may stop working. Details in our cookie banner.
6. Who we share data with
We share only what is necessary, with:
- booking platforms where you made your reservation ([ACTIVE PLATFORMS]);
- our booking engine and channel manager provider;
- the payment processor;
- accounting and tax service providers;
- authorities, when legally required.
We do not sell your personal data. Any transfer that requires your consent will be requested separately.
7. How long we keep it
Booking and billing data is kept for the period required by Mexican tax and civil law ([RETENTION PERIOD TO CONFIRM]). Marketing data is kept until you ask us to delete it.
8. Security
We apply administrative, technical and physical measures to protect your data against loss, misuse or unauthorized access, and we limit internal access to the people who need it to manage your stay.
9. Your ARCO rights
You may request Access, Rectification, Cancellation or Opposition regarding your personal data. Send your request to [EMAIL] including: your full name, a contact address, proof of identity (or of legal representation), a clear description of the data and the right you wish to exercise. We will reply within the term established by law.
10. Withdrawing consent
You may withdraw your consent to the processing of your data at any time, by the same means, except where the law or an ongoing booking requires us to keep processing it.
11. Changes to this notice
We may update this notice. The current version is always published on this page, with its “Last updated” date.
12. Contact
Privacy questions: [EMAIL] · WhatsApp 954 177 8914 · [ADDRESS], Puerto Escondido, Oaxaca.